I think I have a defective BN3TH product. Now what?

We stand behind our product and will deal with manufacturing related issues on BN3TH product purchased within the past 1 year with proof of purchase. Please note that this policy does not apply to products that have been damaged by misuse, accident, modification, or purchased from a third party seller that is not an authorized BN3TH retailer. If you believe you have a defective product, please fill out our Warranty Form detailing your issue. Once submitted, our customer service team will be in touch to help you out. Please do not send product back without contacting us first. Items sent back without authorization will be returned to sender. Please note any replacement pairs provided cannot be warrantied.